FAQs

                                                          ORDERS

Q. Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

Q. I entered incorrect address what should I do?

Please be careful when entering your shipping address, Glowstick will not be responsible for orders sent to incorrect delivery address. 

Q. I haven't received my order confirmation, what should I do?

Please wait for 24 hrs. due to high demand. If you haven't received your order confirmation email after 24 hours, please contact us at support@glowstick.us.

Q. Do you offer returns/exchanges?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Glowstick reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service at support@glowstick.us within 24 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email to start the replacement process. 

                                                                 PAYMENT

Q. What forms of payment do you accept?

We are currently accepting online payments via Paypal and Venmo, and will soon offer Visa, Mastercard, American Express, and Discover. You’ll see this list when you visit our checkout page.

                                                                  PRODUCTS

Q. Where are your products manufactured? 

All of our products are made in USA. 

Q. Are your products vegan? 

Yes, our products are fully vegan and cruelty free. 

Q. Are the products safe for all skin types? 

All products were formulated to be safe for all skin types, however if you have specific concerns please consult your dermatologist about the list of ingredients found on the package.

Q. What temperature do these products need to be stored at? 

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

                                                                SHIPPING

Q. What shipping do you offer? 

We offer complimentary standard shipping on all orders over $85 in the United States. In addition, we offer standard shipping - $12.00 flat rate

Q. In how many days will I receive my order? 

It can take from 3 to 14 days for order to be delivered depending on the location. 

Q. Do you offer International shipping?

We are currently only offering shipping within the US. 

                                                             CONTACT

Q. How can I contact your customer service team?

Please contact us at support@glowstick.us

Q. I contacted your customer service team. When should I expect a response?

We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.